These Terms and Conditions apply to purchases of 𝐴𝑣𝑒𝑟𝑖𝑞𝑑™ yarn, DIY project kits, and knitting and crochet tools through averiqd.com. Please review the product descriptions, checkout information, and relevant policies before placing an order.

1. Brand & Seller Information

Trade Name: 𝐴𝑣𝑒𝑟𝑖𝑞𝑑™
Website: https://averiqd.com
Legal Company Name & Operator: Shanghai Manwang Technology Co., Ltd.
Owner: Zhou Ronggui
Business Address: Area A, 1st Floor, Building 1, No. 255 Zhoujiabang Road, Dongjing Town, Songjiang District, Shanghai
Customer Support Email: service@averiqd.com

𝐴𝑣𝑒𝑟𝑖𝑞𝑑™ is owned and operated by Shanghai Manwang Technology Co., Ltd., the company selling products and providing order services through this website.

2. Eligibility & Order Information

You must have the legal capacity required to enter into a purchase transaction. Purchases by minors should involve and be authorized by a parent or guardian.

Provide accurate names, contact details, shipping addresses, and payment information, and ensure you are authorized to use your selected payment method. When purchasing a gift, you should also be authorized to provide the recipient’s delivery information.

If order details are incomplete, we may contact you for information needed to process the order.

3. Product Descriptions & Package Contents

When choosing crafting supplies, rely on the specifications and package contents explicitly stated in the product listing.

• DIY project kits are intended for you to make yourself. They are not finished items unless the listing explicitly states otherwise.

• Yarn fiber content, weight, yardage, color, and package quantity are specified in the relevant description and label.

• Tools are supplied in the sizes, styles, and quantities specified for the selected product.

• Finished projects, props, decorations, and accompanying tools are not automatically included simply because they appear in a photo.

If a kit does not explicitly state that it includes a pattern, tutorial, or tools, confirm the contents before purchasing.

4. Handmade Results & Product Issues

Finished dimensions, texture, and appearance depend on the pattern, stitches, tool size, individual tension, and assembly method. Display photos illustrate the project and do not guarantee identical results for every maker.

Lighting, screen settings, and yarn batches may also cause color differences. Color placement in variegated yarn may vary with how it is worked.

These explanations do not exclude our responsibility for defective, incorrect, incomplete, or materially misdescribed products. Contact us if you experience any of these issues.

5. Prices, Promotions & Payment

Product prices, checkout currency, applicable discounts, shipping charges, and taxes are shown at checkout before payment.

Promotions are subject to their published conditions. Confirm that any discount has been applied correctly before submitting payment.

If we identify an obvious error in pricing, specifications, or stock information, we will contact you to explain the situation and available options. We will not charge additional amounts or substitute a different product without your consent. Orders that cannot be fulfilled under the confirmed terms will be canceled and refunded as required.

See our Payment & Security page for payment methods and transaction support information.

6. Order Confirmation & Availability

After placing an order, save your order number and check for the confirmation email. A pending transaction in your payment account does not necessarily mean an order was successfully created.

If an order requires further review or a product is temporarily unavailable, we will contact you. Substituting a different color, specification, or product requires your consent.

Items we cannot supply will be canceled and refunded. If you choose to wait, we will explain the expected arrangements.

7. Order Changes & Cancellations

To request changes to products, quantities, or shipping details, or to cancel an order, contact service@averiqd.com as soon as possible.

Once an order enters fulfillment or has shipped, a direct change or cancellation may no longer be possible. We will explain the available options based on its status. For items already shipped, refer to our Return & Refund Policy.

We will not charge a cancellation fee when an order must be canceled because we cannot supply the product or cannot dispatch it within the promised time. These terms do not limit cancellation rights provided by applicable law.

8. Shipping & Delays

Orders are typically processed within 1–3 business days after payment is confirmed, with estimated transit time of 5–15 business days after dispatch. Processing and transit times are calculated separately.

Different arrangements for specific products or shipping methods will be stated on the relevant product page or at checkout. See our Shipping Policy for shipping charges, fulfillment origins, tracking, and delivery support.

If we cannot dispatch an order within the promised time, we will notify you, explain the revised estimate, and offer a choice: agree to wait or cancel the unshipped items and receive the corresponding refund.

We will continue to help with delivery issues after a package is handed to the carrier and will not transfer all shipping responsibility to the customer on that basis.

9. Checking Your Order & Requesting Support

Check your items after delivery, particularly before cutting yarn, winding it, or starting a project. Confirm the styles, specifications, quantities, and kit components.

For missing, damaged, incorrect, or materially misdescribed items, provide your order number and a description of the issue. Photos, packaging, and labels can help us investigate, but you can still contact us if you cannot provide all of them.

For confirmed product issues or errors on our part, we will provide an appropriate solution, such as sending missing components, a replacement, a refund, or a return, at no additional cost to you for correcting the issue.

10. Returns & Refunds

Return windows, item condition requirements, application procedures, shipping costs, and refund timelines are set out in our Return & Refund Policy.

Request approval before returning an item, then use the address and instructions provided. The business address published on the website should not be used directly as a return address.

Yarn that has been cut or used, or items whose original condition has been altered, may not qualify for preference-based returns. This does not automatically exclude assistance for defects or discrepancies with the product description.

Approved refunds are issued to the original payment method. The time taken to appear in your account may depend on your bank or payment provider.

11. Appropriate Use of Tools & Materials

Use tools and materials according to their instructions and your pattern, choosing sizes appropriate for the yarn and project.

Crochet hooks, knitting needles, cable needles, and some accessories have pointed ends or small parts. Store them safely and keep them away from children without supervision. A kit for a children’s themed project does not mean its tools or components are suitable for children to use independently.

For items intended to be worn by children, check the fit, ties, and attachment of decorative components. An adult should assess whether the finished piece is suitable for use.

12. Personal Information

We handle personal information associated with orders, payments, shipping, and customer support according to our Privacy Policy.

Sending project photos to help investigate a product issue does not authorize their use in advertising or public displays. Appropriate permission will be sought separately for public use.

13. Responsibility & Consumer Rights

We are responsible for product sales and order services in accordance with applicable law and our website policies.

These terms do not exclude or limit liability that cannot legally be excluded or limited. They do not reduce mandatory consumer rights relating to returns, refunds, product quality, or other matters.

If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

14. Updates & Resolving Issues

We may update these terms to reflect changes in our business processes or applicable requirements. Later updates will not retroactively reduce existing rights under confirmed orders.

If a transaction dispute arises, contact us with your order number, a description of the issue, and your requested resolution. We will review the matter and try to resolve it. This does not prevent you from using other dispute resolution channels available under applicable law.

15. Contact Details

Customer Support Email: service@averiqd.com
Phone: +86 131 4876 3497
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).