Contact Us
Help with your next handmade project.
From checking yarn specifications and kit contents to questions about an order, our team is here to help you find the information you need.
Brand & Company Information
- TRADE NAME
- Averiqd™
- WEBSITE
- averiqd.com
- LEGAL COMPANY NAME
- Shanghai Manwang Technology Co., Ltd.
- OPERATOR
- Shanghai Manwang Technology Co., Ltd.
- OWNER
- Zhou Ronggui
- CUSTOMER SUPPORT EMAIL
- service@averiqd.com
- PHONE
- +86 131 4876 3497
- CUSTOMER SERVICE HOURS
- 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
- BUSINESS ADDRESS
- Area A, 1st Floor, Building 1, No. 255 Zhoujiabang Road, Dongjing Town, Songjiang District, Shanghai
Averiqd™ is owned and operated by Shanghai Manwang Technology Co., Ltd.. The company operates averiqd.com and manages product sales, order services, and customer support.
Write to Us
Email is recommended so you can include product links, order details, and relevant photos.
Send an Email ↗Call & Support Hours
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Emails sent outside these hours will be reviewed during a subsequent service period.
What Can We Help You With?
Products & Materials
Ask us about:
- Yarn fiber content, weight, yardage, package quantity, and care instructions.
- Materials and accessories included in a kit, and whether patterns, tutorials, or tools are provided.
- Crochet hook, knitting needle, and cable needle sizes and package contents.
- Whether a listing is for DIY materials, a separate tool, or a finished item.
Please include the product name or link and explain what you would like to confirm.
For tool suitability questions, include the yarn label, recommended hook or needle size, or pattern requirements. Material needs, finished dimensions, and difficulty depend on the pattern, stitches, and your tension. Follow your chosen pattern and material instructions when making the project.
Orders & Shipping
For order status, delivery questions, changes, or cancellation requests, include:
- Your order number.
- The name and email address used at checkout.
- Your question or the requested change.
Contact us as soon as possible for address changes or cancellations. Whether a change can be made depends on the order’s processing status and applicable website policies.
If tracking has not updated for an extended period, a package appears lost, or it is marked delivered but has not arrived, send your order number and tracking details so we can investigate.
Something Isn’t Right?
If an order has missing components, damaged items, incorrect products, or items that differ materially from their descriptions, keep the packaging and email us with the details.
Relevant photos can help us understand the issue:
- Yarn: The label, packaging, and affected area. Natural-light photos help with color concerns.
- Kit components: All package contents and the materials or accessories you believe are missing.
- Tools: The entire tool, its size markings, and any damaged area.
We will assist according to the circumstances and our Return & Refund Policy. For defective, damaged, incorrect, or materially misdescribed items, we will provide an appropriate solution, such as missing components, a replacement, a refund, or a return, at no additional cost to you for an error on our part.
Before You Email
A few details help us understand your request:
- A product name or link for product questions.
- An order number for questions about a purchase.
- A short description of the issue or information you need.
- Relevant photos where helpful.
You do not need to provide account passwords, verification codes, full payment card numbers, or sensitive information unrelated to your inquiry.
You can also visit our FAQ, Shipping Policy, and Return & Refund Policy for information about shopping and order services.
Return Requests & Mailing Addresses
To request a return, email service@averiqd.com with your order number, product name, and reason for returning the item. Please also review our Return & Refund Policy.
The business address above is provided for company identification and should not be used as a return address.
Once your return request is approved, our customer support team will provide the appropriate return address and shipping instructions. Follow those instructions so your return can be received and processed correctly.
A Little Reminder
We handle inquiries during our customer service hours. Include the relevant details in your first message so our team can understand your question and help with the next step.
From choosing yarn to receiving your order, let’s keep every conversation clear and useful.