Every ball of yarn, project kit, and crafting tool is the beginning of something you have yet to make. This policy explains how 𝐴𝑣𝑒𝑟𝑖𝑞𝑑™ processes orders, arranges delivery, and helps when shipping issues arise.

averiqd.com is owned and operated by Shanghai Manwang Technology Co., Ltd.

1. Shipping Destinations

Available shipping countries and regions are displayed at checkout. If you cannot complete checkout with your address, contact us to confirm availability rather than entering an address other than your actual delivery address.

Some remote locations or special address types may fall outside a carrier’s service area. If we cannot deliver your order, we will contact you to discuss an adjustment or cancellation with a refund.

2. Order Processing Time

Orders are typically processed and handed to the carrier within 1–3 business days after payment is confirmed.

Processing includes reviewing the order, preparing products, checking package contents, and arranging dispatch. It does not include transit time.

If a product is a preorder or requires additional preparation or production time, this will be stated on its product page. If an item becomes unavailable or processing is expected to take longer, we will notify you and explain the available options.

In this policy, business days exclude weekends and relevant public holidays that affect processing or transportation.

3. Estimated Transit Time

Estimated transit time is 5–15 business days after dispatch.

This is an estimate, not a guaranteed arrival date. Actual delivery may be affected by the destination, carrier schedules, customs inspections, public holidays, weather, or other transportation conditions.

If checkout or a product page provides a different estimate for a particular shipping method, refer to the information stated for that order. If you are planning a gift or project for a specific date, allow time for order processing, transit, and making the project.

4. Shipping Charges & Order Total

Shipping charges are calculated and displayed at checkout based on the destination and available shipping methods. Review the product total, shipping charges, and applicable taxes before paying.

If a free-shipping promotion is offered, its minimum order amount, eligible destinations, and shipping methods will be stated in the promotion or at checkout. Orders should not be assumed to qualify for free shipping unless it is explicitly indicated.

5. Shipping Origin & Packaging

Depending on inventory availability and your delivery destination, orders may be shipped from our fulfillment facilities, partner suppliers, or third-party fulfillment facilities. The shipping origin may be outside your country or region.

Yarn, kits, and tools may use different packaging. Product quantities and included accessories are determined by the purchased listing. Display quantities, finished projects, and decorative props shown in photos are not additional gifts unless explicitly stated.

If an order requires separate shipments, we will explain the arrangements through shipping notifications or customer support and provide the corresponding tracking details when available.

6. Shipping Confirmation & Tracking

After dispatch, we will send a shipping notification and available tracking information to the email address used at checkout.

Tracking may not update until the carrier receives the package and completes its first scan. If no record appears immediately, check again later. Contact us if tracking remains unchanged for an extended period.

Make sure your checkout email is correct and check your spam folder so you do not miss notifications.

7. Shipping Addresses & Change Requests

Before paying, check the recipient’s name, street address and building or unit number, city, state or province, postal code, country, and phone number.

To request an address change, email service@averiqd.com as soon as possible with your order number and the correct address. Once an order enters fulfillment or has shipped, a direct change may no longer be possible. We will explain the options available at that stage.

If a package is returned because of an incomplete or incorrect address, we will contact you about the next steps. Any reshipping charges will be explained and require your confirmation before arrangements are made.

You will not be required to pay additional costs to correct a shipping issue caused by our data entry or processing error.

8. International Orders & Import Charges

International packages may require customs inspection, which can extend transit time.

Depending on the destination and shipping arrangements, import taxes, duties, or clearance fees may apply. If these charges are included or collected at checkout, refer to the checkout information. If they are not included, destination authorities or the carrier may request payment separately.

If you are unsure whether import charges are included in your order, contact us before purchasing.

9. Delays, Suspected Lost Packages & Delivery Disputes

Contact service@averiqd.com with your order number and tracking details if:

• Tracking has not updated for an extended period.

• Your package is beyond the estimated delivery window.

• Your package appears to be lost or is being returned.

• Tracking shows delivery, but you have not received the package.

If a package is marked as delivered but has not arrived, check your entrance, mailroom, reception desk, or other locations where it may have been accepted. We will also help investigate with the carrier. We will not automatically reject your report solely because tracking shows “Delivered.”

If an investigation confirms that a package is lost or cannot be delivered, we will provide an appropriate replacement shipment or refund based on the circumstances. We will not refuse assistance simply because the package has been handed to the carrier.

10. Check Your Package Contents

After receiving your order, check the product style, color, specifications, quantity, and kit components before cutting yarn, winding it, or starting your project.

If the packaging is damaged, an item is broken, a kit has missing components, or you received the wrong product, contact us promptly. Keep the outer packaging, shipping label, and relevant photos where possible. These details help us investigate, but you can still contact us if you cannot provide all of them.

Based on our review, we will offer an appropriate solution, such as sending missing components, a replacement, a refund, or a return. You will not be responsible for necessary resolution costs arising from a product issue or an error on our part.

11. Shipping Support

Customer Support Email: service@averiqd.com
Phone: +86 131 4876 3497
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).

For shipping inquiries, include your order number, tracking number, and a description of the issue so we can investigate.