Welcome to the 𝐴𝑣𝑒𝑟𝑖𝑞𝑑™ FAQ.
From choosing your first ball of yarn to finishing a handmade piece, these answers cover common questions about project kits, yarn, tools, and order services. If you cannot find what you need, email service@averiqd.com.
Products & Choosing Supplies
What does 𝐴𝑣𝑒𝑟𝑖𝑞𝑑™ sell?
We offer DIY crochet and knitting supplies, including themed project kits, different types of yarn, crochet hooks, knitting needles, yarn-handling accessories, and cable needles.
Kit projects include animal scarves, floral blankets, character hats, and colorblock bags. Available products and specifications are listed on the current product pages.
Are the projects shown in the photos sold as finished items?
Check the product title and package contents before purchasing.
Products labeled “DIY Materials Kit” or “Crochet Kit” are intended for you to make yourself. Finished pieces in the photos illustrate the project. Unless the listing explicitly states that a finished item is being sold, your order does not include a completed scarf, blanket, hat, or bag.
Yarn and tools sold separately do not include finished pieces shown for styling.
Does every kit include tools, a pattern, and a tutorial?
No. Contents vary by kit.
Before purchasing, check whether the listing explicitly includes yarn, accessories, hooks or needles, and a pattern or tutorial. Tools and decorations shown in photos should not be assumed to be included. If the description is unclear, contact us before ordering.
Are these projects suitable for complete beginners?
Skill requirements vary, and a finished-project photo alone does not indicate difficulty.
If you are new to crochet or knitting, learning how to start, work basic stitches, count stitches, and finish your work can help you choose a suitable first project. Projects involving three-dimensional shaping, assembly, color changes, or cables may require additional practice.
You can contact us about the available project information before purchasing. Suitability depends on your experience and the pattern you use.
How do I choose the right yarn?
Start with your project’s purpose, then review the pattern requirements and yarn specifications.
Check the fiber content, yarn weight, yardage, recommended tool size, and care instructions. Softness, halo, color changes, and decorative details can all affect the fabric, so color alone is not a sufficient basis for substituting yarn.
How do I choose a crochet hook or knitting needle size?
Use the pattern and yarn label recommendations as a starting point, then make a swatch.
Tension varies from person to person, even with the same yarn and tools. For hats, garments, and other projects where fit matters, take measurements and check your gauge before starting.
Will one kit or one ball of yarn be enough?
Check the material requirements in the project description and pattern.
The amount needed depends on the finished size, stitch pattern, your tension, and any design changes. When buying yarn separately, check both the package quantity and the yardage per ball. The number of balls shown in a photo does not determine what is included in your order.
Will the actual colors match the photos exactly?
Lighting, screen settings, and yarn batches can cause color differences.
With variegated yarn, color placement also changes with the yarn section, stitch count, and how you work it. Your finished project may therefore look different from the display photo. Contact us before purchasing if you have specific color requirements.
How should I clean my yarn or finished project?
Follow the selected yarn’s care label first.
Cotton, wool, cashmere, and sequined yarns may require different cleaning methods. When combining yarns, consider the care requirements of each material. Projects with hardware, linings, or other accessories should also be cared for according to those components’ instructions.
Orders, Payments & Shipping
Which payment methods can I use?
Available payment methods are shown at checkout. Please refer to the options displayed there.
Before placing your order, check the product specifications, quantity, shipping information, and total amount. See our Payment & Security page for more information.
Can I change my shipping address or cancel an order?
Email service@averiqd.com as soon as possible with your order number and requested change.
Whether we can make an adjustment depends on the order’s processing status. Orders already in fulfillment or shipped may no longer be eligible for changes or cancellation. Please refer to the applicable policies for details.
When will my order ship and arrive? How much does shipping cost?
See our Shipping Policy for processing times, estimated transit times, delivery destinations, and shipping fees. Also review the information shown at checkout.
Processing time and transit time are separate stages. If a product requires additional production or preparation time, refer to its listing for details.
How can I track my delivery?
Once you receive shipping confirmation and tracking information, use the provided tracking method to check delivery progress.
If you have not received the email, check your spam folder or contact us with your order number. We can help investigate if tracking has not updated for an extended period, a package appears to be lost, or it is marked as delivered but has not arrived.
Receiving Your Order & After-Sales Support
What should I do if my kit is missing something, or an item arrives damaged or incorrect?
Keep the packaging and email service@averiqd.com with your order number, a description of the issue, and relevant photos.
For missing kit components, photograph all package contents if possible. For yarn issues, include the yarn label. For tool issues, include size markings and the damaged area. We will review the situation and provide an appropriate solution, such as sending missing components, a replacement, a refund, or a return.
You will not be required to pay additional costs to resolve an error on our part.
Can I return yarn that has been opened or used?
Return eligibility depends on the item’s condition, the reason for returning it, and our Return & Refund Policy.
Check your items before cutting yarn, winding it, or starting a project. For preference-based returns, prior use, the item’s original condition, and packaging completeness may affect eligibility.
If an item is defective, incorrect, or materially different from its description, contact us for review. Opening the packaging alone should not automatically prevent us from addressing the issue.
Can I send a return to the business address listed on the website?
Please do not send returns directly to the business address.
That address is provided for company identification. Once your return request is approved, our customer support team will provide the appropriate return address and mailing instructions. Contact us first and follow those instructions.
Where will my refund be sent, and how long will it take?
Approved refunds are issued to the original payment method according to our Return & Refund Policy.
Please review that policy for processing times, whether an item must be returned, and any inspection requirements. After a refund is issued, the time it takes to appear in your account may also depend on your payment provider or bank.
Customer Support
How can I contact 𝐴𝑣𝑒𝑟𝑖𝑞𝑑™?
Customer Support Email: service@averiqd.com
Phone: +86 131 4876 3497
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
For product questions, include the product name or link. For order questions, include your order number and a description of the issue so we can assist you.