Color, specifications, and tool sizes matter when choosing craft supplies. If an item does not suit your plans, or your order has missing components, damage, or another issue, 𝐴𝑣𝑒𝑟𝑖𝑞𝑑™ will assist you according to this policy.

This policy applies to products purchased through averiqd.com, which is owned and operated by Shanghai Manwang Technology Co., Ltd.

1. Return Request Window

Eligible items may be returned by submitting a request within 30 calendar days after delivery. This period begins on the day after you receive the item.

If an order arrives in separate shipments, each item’s return request window is calculated from its actual delivery date.

Submit your request within this period. A timely request will not become ineligible because of the time we take to respond or provide return instructions.

This policy does not limit product quality rights or other mandatory rights under applicable law.

2. Preference-Based Returns

If you selected the wrong color, size, or style, or changed your project plans, the item must remain unused, undamaged, and in its original condition. Please retain the original packaging, labels, and all components wherever possible.

Yarn

Yarn must not have been cut, used for knitting or crochet, washed, or dyed. It should remain in its original ball or skein form with its label.

Yarn that has been rewound into a different form, worked into a swatch and unraveled, or combined with other yarn generally does not qualify for a preference-based return.

DIY Project Kits

Yarn, accessories, and tools must be complete and unused. The project must not have been started, and materials must not have been cut, glued, or assembled in ways that alter their original condition.

Opening the outer packaging to check the contents does not automatically make a return ineligible. Keep the materials inside complete so they can be checked.

Knitting & Crochet Tools

Tools must not have been used for crafting and must have no noticeable wear, bending, or damage. Include all accompanying components.

Reasonably inspecting a tool to confirm its size or style does not automatically make it ineligible simply because the packaging was opened.

These requirements apply to preference-based returns. They do not automatically exclude assistance for defects or errors on our part.

3. Missing, Damaged, Incorrect, or Misdescribed Items

Contact us promptly if a kit is missing components listed in its description, yarn specifications differ from your order, a tool is damaged, or an item differs materially from its description.

Provide your order number and a description of the issue. The following can help us investigate:

• A photo showing the package contents.

• Yarn labels, tool size markings, or product packaging.

• Photos of the affected area and outer packaging.

An unboxing video is not required. If you cannot provide complete photos or packaging, explain the situation and we will review the available information.

For confirmed product issues or errors on our part, we will offer an appropriate solution, such as sending missing components, a replacement, a refund, or a return. We will clearly explain whether the item needs to be sent back.

We cover necessary resolution costs and will not require you to pay additional shipping to correct an error on our part.

4. How to Request a Return

Email service@averiqd.com with:

• Your order number.

• The name or email address used at checkout.

• The product names and quantities you wish to return.

• Your reason for returning them.

• Relevant photos, where applicable.

We will review your request and explain eligibility, shipping arrangements, responsibility for costs, and the next steps. If an item does not qualify for a preference-based return, we will explain why.

Do not send items back before receiving instructions, as the package may not be correctly identified or received.

5. Return Address & Shipping Instructions

The business address published on the website is provided for company identification and should not be used directly as a return address.

After approving your request, we will provide the appropriate return address and instructions. The return location may be outside your country or region. If an international return is required, we will explain the destination and arrangements before you ship.

Please normally send your return within 14 calendar days after receiving complete return instructions. If a delay in our providing an address, label, or instructions prevents timely shipment, contact us to coordinate. We will not hold you responsible for that delay.

We recommend a trackable shipping service. Package items securely and keep proof of shipment. Return all relevant kit components together to help prevent small parts from being omitted.

6. Return Shipping & Other Charges

Preference-Based Returns

Customers are responsible for return shipping costs when returning items because of a change of mind, an incorrect selection, or another personal preference.

If we offer a paid return label, we will explain its cost and obtain your agreement before arranging it. We will not deduct an undisclosed charge.

Product Issues or Errors on Our Part

For confirmed defects, damage, incorrect items, missing components, or material discrepancies with the description, we cover necessary return or replacement shipping costs. We will explain the arrangements, such as a prepaid label, collection, or another appropriate method.

Handling Fees

We do not charge restocking or return processing fees.

7. Refund Amounts

For eligible preference-based returns, refunds include the amount actually paid for the returned items and applicable refundable taxes. Original shipping charges are generally not refunded once the delivery service has been completed, unless applicable law requires otherwise.

For refunds arising from product issues or errors on our part, we will refund the amount paid for the affected items, applicable taxes, and any shipping charges that should be refunded. You will not bear necessary costs to correct the issue.

For partial returns, refunds are based on the amount actually paid for each item. Discounts are allocated reasonably. Refunds are not calculated using the undiscounted list price, and we do not impose additional undisclosed charges.

8. Refund Timing & Payment Method

When an item must be returned, we generally inspect it within 3 business days after receiving it and notify you of the outcome.

Approved refunds are issued to the original payment method within 5–10 business days after the returned items have been received and inspected.

If we confirm that no return is required, refunds are generally issued within 5–10 business days after the resolution is confirmed.

Your bank or payment provider may need additional time to post the refund. If it has not appeared after the estimated period stated in our notification, contact us to check the refund record. You can also ask your payment provider to investigate.

9. Exchanges

If you would like a different color, specification, or style for personal preference reasons, contact us first so we can check the item’s condition and stock availability.

We will explain the exchange process and any costs before making arrangements. We will not substitute a different color or specification without your agreement.

For exchanges required because of a product issue or an error on our part, you will not pay necessary return or replacement shipping costs.

10. Canceling Unshipped Orders

Contact customer support as soon as possible if you wish to cancel an order. Whether it can be canceled directly depends on whether it has entered fulfillment or shipped.

For successfully canceled orders that have not shipped, we will refund the corresponding product charges and charges for delivery services not yet provided. We do not charge a cancellation fee.

If an order is canceled because of unavailable stock or our inability to dispatch it as promised, we will arrange the corresponding refund promptly. Returns of shipped orders are handled under this policy and applicable rules.

11. Problems During Return Transit

If return tracking has not updated for an extended period or the package appears to be lost, provide proof of shipment and tracking information so we can help investigate.

If you used our label and followed our instructions, we will not automatically refuse a refund solely because of a carrier issue. Other shipping situations will be reviewed using tracking records, proof of shipment, and applicable requirements.

If the condition or component count of a received return differs from the information in your request, we will explain the discrepancy and reasonably investigate before deciding how to proceed. We will not make an unexplained deduction.

12. Contact Details

Customer Support Email: service@averiqd.com
Phone: +86 131 4876 3497
Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).

Include your order number and request details in your email so we can locate the order and assist you.