Return & Refund Policy

30-day return requests

Request an eligible return within 30 calendar days after delivery, counting from the day after receipt. Separate shipments have separate receipt dates. Timely requests do not expire because of our response time. Mandatory consumer rights remain unaffected.

Preference-based returns

Items must remain unused, undamaged, and in their original condition, with components, labels, and packaging retained where possible.

• Yarn: not cut, knitted, crocheted, washed, dyed, rewound, or worked into a swatch and unraveled; retain its original ball or skein and label.
• Kits: all materials and components complete, with no cutting, gluing, assembly, or project started.
• Tools: unused for crafting, without wear, bending, or damage, and with accompanying parts.

Opening packaging for reasonable inspection does not automatically remove eligibility. These conditions do not automatically exclude help for defects or our errors.

Problems with the order

For missing, damaged, incorrect, or materially misdescribed items, contact us promptly with the order number and details. Photos of contents, labels, markings, and damage help; an unboxing video is not required. We will investigate available evidence and offer missing components, replacement, refund, or return as appropriate, covering necessary costs.

Request and shipping address

Email service@averiqd.com with the order number, checkout name or email, items and quantities, reason, and relevant photos. Do not send items before receiving instructions or to the business address. The return location may be outside your country; we will explain it before shipment.

Normally ship within 14 calendar days after receiving complete instructions. Contact us if a delay on our part prevents this. Use a trackable service where possible, package securely, and keep proof of shipment.

Shipping costs and fees

Customers cover preference-based return shipping. Any paid label and deductions require advance disclosure and agreement. We cover necessary return and replacement costs for confirmed product issues or our errors. No restocking or return processing fee is charged.

Amounts and timing

Preference returns refund the actual item payment and refundable taxes. Original completed shipping is generally not refunded unless law requires. For product issues or our errors, appropriate shipping charges are also refunded. Discounts are reasonably allocated for partial returns.

We generally inspect received returns within 3 business days. Approved refunds go to the original payment method within 5–10 business days after receipt and inspection. If no return is required, refunds are generally issued within 5–10 business days after resolution confirmation. Bank posting may take additional time.

Exchanges and cancellations

Contact us for exchanges; we check condition and availability and explain any fees first. We will not substitute colors or specifications without permission. Eligible unshipped cancellations refund corresponding product and unused delivery charges, with no cancellation fee.

Return transit issues

Send tracking and proof of shipment for delayed or lost returns. Using our label and instructions means a carrier issue will not automatically result in refund refusal. Discrepancies in condition or contents will be explained and investigated before a decision; no unexplained deductions are made.